Refund and Return Policy

Effective Date: March 19, 2025

At Mercurysora, we are committed to ensuring that our customers are fully satisfied with their vehicle purchase. If for any reason you are not happy with your purchase, we offer a straightforward refund and return policy. Please read the following guidelines to understand how returns and refunds are handled.

1. Return Eligibility

  • Returns are only accepted within 7 days of the purchase date.
  • The vehicle must be in the same condition as when it was sold, with no modifications, damage, or excessive wear.
  • All original documents, keys, and accessories must be returned with the vehicle.
  • The vehicle should not have been used beyond a reasonable test drive.

2. Refund Process

  • If you are eligible for a return, you will receive a full refund of the purchase price minus any applicable fees (e.g., processing fees, registration fees).
  • Refunds will be processed using the original payment method.
  • The refund process may take up to 14 business days from the date of the return.

3. Exchange Option
If you are not satisfied with your vehicle but wish to exchange it for another, we offer an exchange option within 7 days of purchase. The vehicle selected for exchange must be of equal or greater value, and any price difference will be handled through a refund or additional payment.

4. Non-Refundable Items

  • Custom-ordered vehicles or special requests that have been specifically modified or tailored to your preferences.
  • Vehicles that have been involved in an accident, or show signs of misuse or damage.
  • Vehicles purchased “as-is” or with limited warranties.

5. Return Instructions
To initiate a return or exchange, please contact us at 314-370-2660 or email us at info@mercurysora.xyz. Our team will guide you through the return process and provide all the necessary steps to complete your return.

6. Warranty
In addition to our return policy, we offer warranties on certain vehicles, which cover specific repairs and services. Please refer to your vehicle’s warranty details for more information on coverage.

7. Exceptions
Mercurysora reserves the right to refuse a return or exchange if the vehicle does not meet the return criteria outlined above.

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Read Mercurysora’s Refund and Return Policy to learn about our 7-day return window, exchange options, and refund process. Your satisfaction is our priority.

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